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eCommerce · for brands selling a catalog

Be found. Be chosen.

We build the storefront & user experience in between.

A shopper may ask an AI answer engine what to buy before ever reaching your product page. Photography persuades. The catalog is what it reads. We build both — then keep the storefront, catalog and growth accountable to the same commercial number.

LAKE
Marysia
Draper James
RMS Beauty
Freda Salvador
Jane Pope Jewelry
Cynthia Rowley
KYX World

This practice builds and grows consumer brands. If your sale runs through a committee instead, the B2B practice is next door.

The B2B practiceThe 2026 reportOur firm
A sampling of brands we've built or grown
LAKEMarysiaDraper JamesRMS BeautyFreda SalvadorJane Pope JewelryCynthia RowleyKYX WorldJack RudyCaroline's CakesCallie's BiscuitsOliver Pluff & Co.ImbibeWalden Hotel & SpaCharleston Wine + FoodCrescent HomesLe CreusetFrances ValentinePure BarreWarner Bros.American Cancer SocietyArt of TeaPetSafeMade InOutdoor Gear ExchangeSimone PereleCraft SportswearCarter Vintage GuitarsNorman's Rare GuitarsRebecca AtwoodWorksteadSunshine TiendaTwine & TwigGoldbugNeuhausAmerican Truffle CompanyHeroWearEmily McCarthyCroghan's Jewel BoxPenny Linn Designs
257named eCommerce clients14industries, from swimwear to vintage guitars17carrying a figure the client publishedOr start with what is happening to you ⟶Every client, filterable ⟶The Shopify practice ⟶The Klaviyo practice ⟶
“They had the resources to handle an operation our size, which was great.”
Derek Trimble, Senior Graphic Designer, Patricia Nash Designs — after a rebuild he says doubled the site's volume. Verified review on Clutch.
LAKE
LAKESleepwear
Marysia
MarysiaSwim
Draper James
Draper JamesFashion
RMS Beauty
RMS BeautyBeauty
Freda Salvador
Freda SalvadorFootwear
Jane Pope Jewelry
Jane Pope JewelryJewelry
Cynthia Rowley
Cynthia RowleyFashion
KYX World
KYX WorldFashion
Jack Rudy
Jack RudyFood & beverage
Caroline's Cakes
Caroline's CakesFood & beverage
Callie's Biscuits
Callie's BiscuitsFood & beverage
Oliver Pluff & Co.
Oliver Pluff & Co.Food & beverage
Imbibe
ImbibeFood & beverage
Walden Hotel & Spa
Walden Hotel & SpaHospitality
Charleston Wine + Food
Charleston Wine + FoodHospitality
Crescent Homes
Crescent HomesReal estate
The North American Guitar

One backbone, two storefronts.

Two of the most storied vintage instrument dealers in the world, three thousand kilometers apart, each with its own customers and its own room. They share a commerce platform, an inventory service, a consignment engine and a checkout. They share no brand at all.

cartervintage.com

Sells more guitars on consignment than any other vintage dealer in the world.

Nashville
Showroom and The Vault event space
Consignment
10–20% by value, $85 authentication
Live
Inventory updated daily from one backend
normansrareguitars.com

Guitars from this floor appear in Back to the Future, The Last Waltz and Spinal Tap.

Tarzana
Los Angeles, since 1975
678K
Instagram followers
600K
YouTube subscribers
The test it already passed

In January 2026 The North American Guitar acquired Norman’s Rare Guitars. The platform took on a second brand without a rebuild.

Shared underneath

One inventory service, one consignment engine, one checkout, one authentication and listing workflow at $85 an instrument.

Separate on top

Two design systems, two editorial voices, two customer bases who would not thank you for merging them.

Modeled as data

Store attribution is a first-class field rather than a reporting afterthought, so an acquisition is a configuration rather than a migration.

Read the full engagement ⟶
The room

We build the room.We also build the page.

For a premium brand, the customer who walks into the showroom and the one who arrives from an AI answer engine are frequently the same person, a week apart — and she notices when the two don't agree. Pyxl designs and builds Shopify Plus storefronts, then runs the paid media, catalog data, and Klaviyo lifecycle behind them.

Environmental design, packaging, launch events, and field campaigns sit on the same floor as the engineers. The team that specifies the showroom is the team that writes the product schema — that overlap is the whole point.

The full capability inventory ⟶
Croghan's Jewel BoxCharleston showroomThe April trunk show ran with paid support behind it. In-store events became a measurable channel rather than a calendar entry.
Outdoor Gear ExchangeBurlington, VT flagshipOne POS system rings the register in-store and checks out the cart online. Same system, same customer, same day sometimes.
Bella SantéBack Bay spa, BostonThe gift card sells online. The relationship gets renewed in the chair. Paid media fills the calendar; the room is what brings her back monthly.
Emily McCarthySavannah flagship shoppeEcommerce, a flagship, and a wholesale network of hundreds of retail partners, all carrying the same brand.
PomegranateFlagship retailHand-block printed linens. The material argument only lands when someone can touch it.
Palmetto BluffThe property itselfThe room is the product. Everything digital is a promise the stay has to keep.
Faced the Facial StudioFour Atlanta locationsPaid media brings her in once. The room is what brings her back three more times.

This isn't an adjacent service. For most of this roster, the room is where the brand was earned first — the storefront came after.

Own what it earns. If we build it, we are the ones who have to grow it.

Most agencies do one or the other. Doing both is what makes a growth engine instead of three vendors and a spreadsheet.

Web design & development

Shopify Plus themes built from scratch, replatforms off Magento, WooCommerce and BigCommerce, and the unglamorous optimization that follows a launch. Ten to eighteen weeks for most migrations, and the data work is the job — not the design. Headless and composable builds for brands that have outgrown a themed storefront.

  • Custom Shopify Plus themes
  • Replatform migrations
  • Conversion rate optimization
  • Webflow and WordPress builds
  • Headless and composable architecture

Performance marketing

Paid search and paid social run against a number you agreed before we started, rather than a channel checklist run to justify a retainer. Graded on new-customer cost, because blended return flatters whoever is reporting it.

  • Meta and Instagram
  • Google Ads and Shopping
  • TikTok
  • Creative made to be tested, not admired

Email & SMS

The half of growth you actually own. Lifecycle, retention, deliverability, and the editorial calendar that keeps a list worth having when the ad account has a bad month.

  • Klaviyo and Attentive
  • Editorial calendar planning
  • Flows your team can run without calling us
  • Analytics implementation

Conversion optimization

The click is not the sale. We test the page, not just the ad — funnel by funnel, against a baseline conversion rate, not a hunch about what looks better.

  • A/B and multivariate testing
  • Landing page and PDP testing
  • Checkout and funnel audits
  • Heatmap and session replay analysis

Brand development

A logo is not a brand. Positioning, voice, and a visual system built to survive being handed to five different freelancers over three years — because it will be.

  • Brand identity and guidelines
  • Naming and positioning
  • Packaging and launch systems
  • Photography and art direction

AIRO Commerce

Your customer is asking ChatGPT what to buy before ever reaching your site. AIRO Commerce is catalog enrichment and schema work built so the answer engines can actually read and cite your product pages — not just your homepage copy.

  • AI visibility and schema audits
  • Catalog and PDP enrichment for AI
  • AI visibility monitoring across ChatGPT, Perplexity, Gemini
  • On-site AI stylist builds
Built and delivered inside the platforms that matter.
Shopify Plus PartnerKlaviyo PartnerGoogle Ads PartnerHubSpot Diamond Partner

Every build ships with cookie consent, accessibility passes, and privacy compliance handled — not bolted on after a client asks.

Useful whether or not you call us

Three things we would check first, and you can check them yourself.

None of this needs an agency, and if all three come back clean you have saved yourself a procurement cycle. We publish them because the work that follows is the hard part, and nobody wins that on secrecy.

01

Four fields, and most themes emit none of them

View source on your best-selling product page and search the JSON-LD for availability at the variant level, priceCurrency, shippingDetails and hasMerchantReturnPolicy. Stock Shopify themes typically carry the first two and neither of the last two. A product with no stated return policy and no shipping detail is routinely left out of a comparison answer, because the model cannot complete the row it is trying to fill.

02

If your inventory is unique, filters were always the wrong tool

Faceted search assumes many products share attributes. On one-of-one inventory — vintage, antique, consignment, made-to-order — every filter returns one result or none, so the shopper gives up and emails you. The fix is to model the attributes people actually ask in sentences: occasion, room, fit, era, use case. Then a retrieval layer can answer “something for a coastal dining room under $2,000” and a filter set never will.

03

Before you replatform, audit the feed rather than the theme

Open Google Merchant Center and sort by disapproval reason before anyone touches design. The most common single cause we find is an availability mismatch between the feed and the storefront, and it can silently suppress half a catalog while paid spend keeps running. Fixing the feed is days of work. Discovering it after a migration costs a quarter.

None of it will fix a product nobody wants, or a margin that cannot carry acquisition. It decides whether the people who would have bought from you ever see the thing.

What changed, and when

Your catalog now has two readers.

One is the customer you have always shot for. The other is a model answering that question before the shopper ever reaches the site, and it cannot see the photograph. It reads the structure underneath.

Beautiful is still the job. It is no longer the whole job.

Read the 2026 report
66%of product pages are not machine-readable
393%growth in AI referral traffic
42%better conversion from AI-referred visits
2–7domains cited in a typical answer
Start here

Send us one product page.We will send back what a model sees.

No deck. No discovery call to book another discovery call. Send one URL. We will show you the structured record your catalog emits today, what is missing, and where a competitor is being cited instead.

Or tell us what you sell and we will show you how it reads. Nothing to sign, and a straight answer about whether we are the right studio for it.

Who this is for
The brand is why they pay more

Your price holds because of who you are rather than what you discount — and that sentence is the argument this whole practice is built on.

A second order matters more than a cheap first one

If your unit economics only work on repeat, acquisition and lifecycle cannot sit with two different vendors.

Two brands that should not be merged

Shared plumbing, separate personalities. We have done this twice and written up one of them in full.

And who this is not for

Competing on price, or shopping for paid media on its own. A specialist beats us on the second, and on the first we are simply the wrong tool. You will hear that on the first call rather than in month four.

Selling to committees rather than customers? The B2B side of the firm ⟶

Common questions

Questions we getbefore the first call.

Will an AI assistant recommend my products?

Only if it can complete the row it is filling. Assistants compare on attributes — material, fit, occasion, price, shipping and return policy — and a product missing any of them is routinely dropped from the answer rather than ranked lower in it. Stock Shopify themes emit variant availability and price, and typically neither shippingDetails nor hasMerchantReturnPolicy. That is a template fix, not a merchandising one.

How much does a Shopify Plus build cost?

A custom Shopify Plus build typically runs from the mid five figures to low six figures depending on catalog size, number of storefronts, markets and integrations. Migrations from Magento or BigCommerce sit at the higher end because the data work is the job. We scope to a fixed number after reviewing your catalog and integration list.

How long does a Shopify migration take?

Ten to eighteen weeks for most migrations from Magento, WooCommerce or BigCommerce, including data mapping, theme development, integrations and QA. We deliver in phases when a seasonal deadline is fixed, so the storefront is live for the date that matters and the rest lands after.

Should the same agency build our store and run our marketing?

The build team should not be able to blame the growth team for conversion — and the growth team should not be able to blame the build. One team owns the storefront, catalog, acquisition and lifecycle. One team owns the number.

How do we get our products recommended by ChatGPT and other AI assistants?

Shoppers now ask an assistant what to buy before they reach a product page, and the assistant answers from structured data rather than your photography. Getting recommended means complete Product schema across the catalog, attributes an engine can compare on — material, fit, occasion, use case — FAQ content in buyers' own phrasing, and a brand entity the engines can resolve. We baseline where you appear today across all five major engines first.

Do you work with brands that also sell wholesale or in retail?

Yes, and it is common in our roster. Emily McCarthy runs ecommerce, a flagship shoppe and roughly 350 wholesale partners on one brand. The North American Guitar sells a one-of-one inventory across two storefronts on a single backbone. Multi-channel is the normal case, not the exception.

What kind of results have you produced for eCommerce brands?

Every figure we publish carries the client that reported it. Palmetto Bluff: 67x return on ad spend on 58 percent less spend. Emily McCarthy: $220,726 in email and SMS revenue in a single month. Craft Sportswear: 1,021 percent return on catalog ad spend. Penny Linn Designs: 280 percent growth in repeat purchase revenue. We will walk you through the ones closest to your category on a call.

What platforms do you work in?

Shopify and Shopify Plus for the storefront, Klaviyo and Attentive for lifecycle, Google and Meta for paid, plus the catalog feeds, analytics and ERP integrations underneath. Fifty-three third-party systems integrated to date.

A way in

Seven days, run on your catalog.The same week B2B gets, pointed at products.

A senior strategist takes one category and one product template and builds the working version, while auditing what the engines can currently read of your catalog. You keep all six deliverables whether or not anything follows.

$5,000Fixed

Fixed before the discovery call rather than scoped after it. Three prototype weeks a month, first come.

Start a Catalog Week
01A working storefront prototypeOne category and one product template, hosted and clickable, built the way a shopper and an agent both have to read it.
02A catalog legibility auditA sample of your products read against the attributes the answer engines look for, marked legible, thin or invisible.
03A feed and schema gap analysisWhat your product feed and structured data say today, and which fields are costing you placement.
04An engine visibility baselineWhere your category gets named across ChatGPT, Claude, Perplexity, Gemini and AI Overviews, against competitors you name.
05A voice libraryThe language your buyers actually use, separated from the language your merchandising uses.
06A strategist walkthroughOn day seven, from the person who ran the week, not a handoff to an account manager.
Free, and no call requiredSee whether the engines can read your catalogA strategist runs your category through the five answer engines and reads a sample of your product pages against the attributes those engines look for, so you can see which products are legible and which are invisible.Request a Baseline

One piece a month.Nothing else.

Written out of engagements rather than off a content calendar, by whichever principal ran the work. No sequence afterwards.

Your address goes into our own CRM and nowhere else. Privacy policy.

Send us one categoryand the two competitors you keep losing to.

A senior strategist will tell you what a shopper sees, what an agent can read, and which of the two is costing you more. Sixty minutes, nothing to sign.

We would like to measure which pages people read, using Google Analytics. That is the only thing these cookies do here — no advertising, no profile sold to anyone, nothing shared outside Pyxl. Say no and the site works exactly the same. Privacy policy.