VP of Client Success

About Pyxl

Pyxl is an 18-year full-service digital agency with offices in Nashville and Charleston and a remote-first team across the U.S. We serve B2B and DTC brands across four practice tracks: Digital Strategy & Performance Marketing, eCommerce Growth, UX/AI Interface Design, and Engineering. Our AI services practice — spanning strategy, prototyping, design, and engineering — is one of our fastest-growing offerings. We hold HubSpot Diamond Partner status and have been profitable since founding.

We are lean by design. We do not staff for appearance or manage by headcount. We invest in people who take ownership, build things that work, and raise the bar for the people around them. We are building a company where AI is the infrastructure, humans own the judgment, and clients see the difference.

This is a senior leadership role for a proven operator who is ready to own a consequential function at a company that is genuinely doing things differently.

The Role

You own everything that happens after a contract is signed. Two directors report to you — Director of Production and Director of Delivery — and you are accountable for making those functions operate as a single, seamless engine that clients experience as one team.

This is a full ownership role. You arrive with a point of view, assess what is working and what needs to change, and build or rebuild accordingly. There is no bureaucracy to work around, no approval layer slowing you down, and no ambiguity about who is accountable for client outcomes. That is you.

The Opportunity

Pyxl is not a traditional agency. We are a remote-first, AI-powered digital agency that operates lean by design — flat structure, high autonomy, high expectations, and a performance culture that rewards results over tenure. We have been building and evolving for 18 years, completed two acquisitions now fully integrated, and are on an active trajectory toward $10M in annual revenue. We are also in the early stages of deploying Pyxl Intelligence, our own proprietary AI Hub, which is redefining how we work internally and how we deliver for clients.

We serve B2B and DTC brands — from mid-market eCommerce operators scaling on Shopify and Klaviyo to enterprise companies building AI-powered interfaces and custom engineering solutions. We hold HubSpot Diamond Partner status and operate across four practice tracks: Digital Strategy & Performance Marketing, eCommerce Growth, UX/AI Interface Design, and Engineering. Our AI services practice spans the full delivery spectrum — strategy, prototyping, design, and engineering — and represents one of our fastest-growing client offerings, delivered alongside our internal Pyxl Intelligence platform.

We are hiring a VP of Client Success to own the full post-sale client engine. This is one of the most consequential hires we have made in years — the person who takes this role will have direct, measurable impact on our revenue, our client relationships, and the trajectory of the business. We are looking for a leader who has a strong point of view, operates independently, and is genuinely excited to build inside a company that has rejected the traditional agency playbook.