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B2B · Industrial & professional servicesInteractive Research Communications

A category leader
that did not look like one.

IRC had the standing in its category and an identity that undersold it. The work was a visual refresh with a specific commercial job: make the brand match the position.

Where it started
Visual identity
Engagement
Delivered
Depth reached
BrandExperiencePlatformGrowthDepths reached: Brand, Platform
Handed to us

The situation,as it arrived.

A brand that lags a company's position is a discount applied at every first impression. Buyers who have not met IRC read the identity as a proxy for the firm, and it was setting expectations below what the work delivered.

The brief was narrow by design. The position did not need changing, so the work was not a repositioning.

What we did

Four moves,in the order they happened.

01

Establish what the identity has to carry

The position is settled, so the question is only which visual language reads as category leadership to this particular buyer.

02

Refresh rather than replace

A visual refresh that carries existing recognition forward, because a firm with standing has equity to protect.

03

Apply it where it is judged

The system rolled through the surfaces a prospective client actually sees first.

04

Document it

Guidelines so the refresh holds rather than drifting back within a year.

What shipped

Everything thatleft the building.

  • Visual brand refresh
  • Identity system
  • Brand guidelines
  • Application across primary surfaces
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