https://pyxl.com/articles/an-intro-to-user-personas-and-flows/https://knowledge.hubspot.com/contacts-user-guide-v2/how-to-create-personas?__hstc=36284863.ca74c05471e3f972c7b363310d61cdad.1520530474228.1571069380159.1571075320951.16&__hssc=36284863.1.1571075320951&__hsfp=624714932https://pyxl.com/articles/explaining-ux/https://pyxl.com/articles/responsive-web-design-the-hidden-hero/https://pyxl.com/articles/taming-the-beast-how-to-handle-negative-feedback-on-social-media/